Our Quality Policy is defined and strongly driven by the following management principles and behaviours:
- Build a mutually profitable relationship with our clients, ensuring their long-term success, through the understanding of their needs and deliverance of their requirements
- Achieve our commitments for quality, cost, and schedule
- Enhance the use of best preventive practices at all levels and ensure reliable risk management, including integrity assurance of third party companies working on our behalf
- Drive continual improvement based upon efficient business processes, well-defined measurements, best practices, and client post-visit surveys
- Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment
- Conduct weekly Director/Management meetings to review quality performance and agree remedial actions & process changes going forward if necessary
IVF Synergy Ltd. strives to be the best provider of managed servicing in the industry. Through the use of these guiding principles, everyone in IVF Synergy Ltd is accountable for fully satisfying our clients by meeting or exceeding their needs and expectations with best-in-class solutions and services.
Our goal is 100% customer satisfaction 100% of the time.