When its important to you it is important to us. We know that there are times when you simply need someone to come in and make things work again or need new equipment to be specified and installed correctly with minimal disruption.
Our engineers carry out Service work all across the United Kingdom and Ireland each and every week.
We all know that Service is only as good as the customer experience and how well we deal with your team and facilities. Here is one experience from a client:-
Lucy Richardson - Laboratory Director - Herts and Essex Fertility Centre
"I have been extremely impressed by IVF Synergy – from prompt and knowledgeable communication, to careful and considerate installation, they understand the needs of a working IVF laboratory and are professionals who clearly pride themselves of delivering a gold standard level of service."
For all our service work we reserve your time slot with the engineer team to ensure continuity within the laboratory, and confirm that a few weeks before hand.
The more notice we have the better, and the more managed the service the less the impact on the lab function. Nothing is a surprise and we communicate the whole process from start to finish.
Our Service Team are able to:-
- Service Single Items
- Planned Preventative Maintenance (HFEA Compliance)
- Emergency Call Out (48HRS)
- Service Management (Complete wrap around)
- Asset Management and Lifetime
If you are looking for more than good service provision please review our enhanced services for managed Service arrangements. Here we literally take all the hassle and cost out of the arrangement of servicing through multiple vendors and supply chain for both small and huge laboratory set ups. Please navigate to our Planned Preventative Maintenance area for more information.
To arrange a visit by one of the team please contact the Service Team